f99bd Privacy Policy

Privacy at a Glance

The cards below summarise the key points of this Privacy Policy. The full legal text follows — please read it in its entirety before using the f99bd platform.

2. Information We Collect

f99bd collects personal information in three ways: information you provide directly, information generated automatically by your use of the Platform, and information received from third-party payment and identity verification providers. Each category is described below.

Information You Provide Directly

• Registration data: full name, date of birth, email address, mobile phone number, and residential address. This information is required to create and verify your f99bd account.
• Identity verification documents: government-issued photo identification (such as a National ID card or passport) and, where required, proof of address documents. These are collected as part of our KYC obligations.
• Payment information: the mobile wallet number (bKash, Nagad, Rocket, Upay) or card details used to initiate a deposit or withdrawal. f99bd does not store full card numbers; payment processing is handled by certified payment intermediaries.
• Support communications: any messages, emails, or chat transcripts you send to our support team. These are retained to help resolve your enquiry and to maintain a record of our interactions.

Information Collected Automatically

• Device and technical data: IP address, device type and model, operating system version, browser type, screen resolution, and mobile network operator. This helps us serve the Platform correctly on your device and detect suspicious activity.
• Usage data: pages visited, time spent on each page, betting and gaming activity logs, session start and end times, and navigation patterns within the Platform. This data is used for fraud prevention and platform improvement.
• Cookies and similar technologies: session identifiers, preference cookies, and analytics cookies. See Section 5 of this policy for a full explanation of our cookie practices.

Information from Third Parties

• Identity verification services: where we engage a third-party KYC provider to verify documents you have submitted, that provider may return a verified status and risk score to f99bd.
• Payment processors: confirmation of transaction status and any chargeback or dispute notifications received from payment networks including bKash, Nagad, Rocket, Visa, and Mastercard.
• Fraud and AML screening providers: results of automated screening checks against publicly available sanctions lists and fraud databases, where required by applicable compliance obligations.

4. Sharing and Disclosure of Your Information

f99bd does not sell, rent, or license your personal data to third parties for their own marketing purposes. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the relevant purpose:

• Service providers: payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard gateways), KYC and identity verification providers, fraud screening services, and cloud infrastructure providers who process data strictly on our behalf under data processing agreements.
• Legal and regulatory compliance: where disclosure is required by applicable law, court order, regulatory direction, or a lawful request from a competent law enforcement authority. f99bd will, where legally permitted, notify you before complying with such a request.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of f99bd's business assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.
• Game content providers: aggregated, non-identifiable game performance data may be shared with game studios such as Pragmatic Play or Evolution Gaming to support game integrity audits and RTP reporting. No personally identifiable information is included in such reports.

f99bd requires all third-party service providers who handle personal data on our behalf to maintain appropriate technical and organisational security measures and to process data only in accordance with our documented instructions. We do not permit service providers to use your data for their own purposes.

6. Data Security

f99bd implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive account data, access controls that restrict data access to authorised f99bd personnel only, regular security assessments of our platform infrastructure, and staff training on data protection obligations.

Whilst f99bd takes all reasonable steps to protect your personal data, no system of data transmission or storage over the internet can be guaranteed as completely secure. If you have reason to believe that your f99bd account has been compromised, you must notify us immediately at [email protected] so that we can take appropriate protective action.

8. Your Privacy Rights

As a user of the f99bd platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with your registered account details:

• Right of access: you have the right to request a copy of the personal data that f99bd holds about you, together with an explanation of how and why it is being processed.
• Right of rectification: if any personal data held about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right of erasure: you may request that f99bd delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to any legal retention obligations that override this right.
• Right to restrict processing: in certain circumstances — for example, where you contest the accuracy of data f99bd holds about you — you may request that processing of your data be restricted while the matter is investigated.
• Right to object: you have the right to object to processing of your personal data carried out for direct marketing purposes. f99bd will stop using your data for direct marketing upon receipt of a valid objection.

f99bd will respond to all valid privacy rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reasons for it within the initial 30-day period.

10. Children's Privacy

The f99bd Platform is strictly intended for adults aged 21 and above. f99bd does not knowingly collect personal data from any individual under the age of 21. If we become aware that personal data has been collected from a person under 21 without appropriate verification having taken place, we will delete that data promptly and close the associated account. If you believe that a minor has registered an account on the f99bd Platform, please notify us immediately at [email protected].